Drupal Crash Fix

Quickly fix your crashed Drupal site with our easy-to-use diagnostic wizard. Efficiently identify and resolve common issues to get your website back online fast.

Drupal Crash Recovery Wizard

Drupal Crash Troubleshooting Tips

Step 1: Identify the Issue

Check the Error Message: Look for error messages on your site or in your server logs. Common errors include “500 Internal Server Error,” “White Screen of Death,” and database connection errors.

Questions:

• What error message are you seeing?
• Did any recent changes or updates precede the crash?

Step 2: Basic Troubleshooting

Clear the Cache:

• If you can still access the admin panel, go to Configuration > Performance and clear all caches.
• If you can’t access the admin panel, clear the cache directly from the database by running SQL commands like TRUNCATE cache; or TRUNCATE cache_*; for all cache tables.

Questions:

• Can you access the admin panel?
• Did clearing the cache resolve the issue?

Step 3: Review Recent Changes

Undo Recent Updates or Changes:

• If you recently installed or updated modules/themes, try disabling them.
• Revert to a backup if available.

Questions:

• What modules or themes were recently updated?
• Do you have a recent backup?

Step 4: Check the Server

Server Health:

• Ensure your server has enough disk space, memory, and that all services (like Apache/Nginx, MySQL) are running.
• Review server error logs for clues.

Questions:

• Are server resources adequate?
• Are there any recent entries in the server error logs?

Step 5: Advanced Diagnostics

Enable Error Reporting:

• Edit the settings.php file and set error_reporting(E_ALL); and ini_set('display_errors', TRUE); to get more detailed error messages.

Questions:

• Have you enabled detailed error reporting?
• What additional errors are shown?

Step 6: Seek Professional Help

If you’re still having trouble, it might be time to call in the experts. At Druim, our team of experienced Drupal developers is ready to help you diagnose and fix your website issues.

Contact Us

Email: [email protected]

Phone: +1-510-717-3084