Your team is out, having fun, and no one is around to fix the new feature you've rolled out? No problem, we are here 24/7.
At Druim, we provide top-tier Drupal SLA (Service Level Agreement) support to ensure your Drupal website runs smoothly, no matter what. Our dedicated team of Drupal experts is available around the clock, ready to handle any issues that arise, so you can focus on what you do best.
We offer a variety of Drupal Service Level Agreement (SLA) packages to meet your business needs. Our SLA packages include the following options:
| SLA Package | Basic | Standard | Premium |
|---|---|---|---|
| Support Hours | 9 AM - 5 PM, Monday to Friday | 8 AM - 8 PM, Monday to Saturday | 24/7 support |
| Response Time | Within 4 hours | Within 2 hours | Within 1 hour |
| Cost (per hour) | $50 | $75 | $100 |
| Features | Basic troubleshooting, email support, ticketing system access | Standard troubleshooting, phone support, remote assistance, regular updates and patches | Advanced troubleshooting, dedicated account manager, on-site support if necessary, comprehensive monitoring and reporting |
| Setup Fee | As needed for stack setup | As needed for stack setup | Free |
Setup is free if scheduled in advance. This ensures all necessary resources are allocated and your services are up and running smoothly from the start. Plan ahead and rest easy knowing that we have everything under control. It's a win-win: you get peace of mind, and we get to know you and your needs better.
Email: [email protected]
Phone: +1-510-717-3084
We offer comprehensive support packages for Drupal 7 to ensure your website remains secure and functional even after the official End-of-Life (EOL) date.
The package includes essential services such as bug fixing, custom development, and proactive monitoring to address security vulnerabilities, compatibility issues, and performance optimization. With regular security patches, compatibility maintenance, and around-the-clock support, our team of experts ensures that your Drupal 7 site continues to operate efficiently despite the end of official support. This approach provides peace of mind by mitigating risks and managing compliance, ensuring your site remains a valuable asset for your business.
We guarantee that your Drupal 7 website runs on the same technology stack even if official support for PHP or MySQL versions is over. This commitment includes providing necessary updates, custom patches, and compatibility solutions to ensure your site remains operational and secure on the existing stack.
Don't let unexpected issues disrupt your business. With our Drupal SLA, you have peace of mind knowing that your site is in capable hands, 24/7. Contact us today to learn more about how we can support your Drupal website.
Email: [email protected]
Phone: +1-510-717-3084
Fix a crashed Drupal, broken Drupal site problems? Recover your site with our easy-to-use diagnostic wizard. Efficiently identify and resolve common issues to get your website back online fast.
Bring your unique vision to life with our Drupal website customization services. From adding new features and creating custom themes, to developing tailor-made modules, we mould your Drupal website to perfectly fit your needs.
Delve into the root causes of your Drupal website's issues with our comprehensive diagnosis service. We will uncover and detail the problems causing your site to malfunction.
At Druim, we ensure your Drupal website is always updated with the latest security patches and operates smoothly through our regular maintenance. Leave the website upkeep to us, so you can focus on business growth.
A complete Drupal version upgrade service that guarantees a smooth transition from your current version to the most up-to-date release.
Does your website's performance leave room for improvement? Our Drupal website optimization service is designed to boost your website's speed and performance. This includes reducing page load times, enhancing database performance, and optimizing images and other media for a faster, smoother online experience.
Website acting strange? Don't sweat it! Druim is your hero. We find the real problem, whether it's hackers, a missing developer, a slow site, or old code messing things up. We'll then kick out any bad guys and fix your site, or get a failing project back on its feet. We can handle any Drupal drama!